Effective Date: 20-4-2025
At Moon Rock Tea, your satisfaction is at the heart of what we do. We stand behind the quality of our teas and want you to enjoy your experience with us from first sip to final steep. If something isn’t right, we’re here to help.
Returns and Exchanges
Due to the perishable nature of our products, we are unable to accept returns or exchanges on tea or any opened consumable goods.
However, if you receive the wrong item or your order arrives damaged, please reach out to us within 7 days of delivery. We’ll gladly arrange a replacement or refund.
Refunds (if applicable)
If your request is approved, a refund will be processed back to your original method of payment. Please allow up to 7–10 business days for the refund to reflect, depending on your bank or card issuer.
How to Request a Refund
To initiate a refund request, email us at [moonrock1986@gmail.com] with the following:
- Your order number
- A brief explanation of the issue
- Clear photos (if item was damaged or incorrect)
We’ll get back to you within 2 business days.
Non-Refundable Items
- Opened or used tea products
- Gift cards
- Sale or promotional items
Questions?
We’re always here to help. Please contact us at [moonrock1986@gmail.com] with any questions about your order.